Last updated: 26 July 2026
This article shows you how to take a screenshot to show our support team what you are seeing or trying to describe. As they "A picture is worth a thousand words".
Windows - Snipping Tool
This is much better then just pressing your 'PrtScn' or Print Screen button as you can select an area to snip.
1. Press the 'Windows' key and stat typing snipping tool and the option should appear.
2. Click the 'New' button and then use your mouse cursor to highlight the part of the screen you want to snip.
3. You can save or copy your snip into an email or our chat program.
