If your website is not responding it may be stuck in a loop executing some code or have another issue. In these circumstances you can stop the current processes by recycling the application pool. This article shows you how to recycle the app pool.
1. Access the hosting control panel. Login to https://www.nuttyabouthosting.co.uk/portal and click on your hosting plan where your website is located.
2. Once in the hosting control panel click on the 'Web Sites' under 'Web & Applications'.
If you find this does not work then please contact support who will be happy to assist you in working out the issue.